IT Service Desk Team Leader
Who are Zertus?
Zertus UK & Ireland is made up of Humdinger Foods, Kinnerton Confectionery, Lir Chocolates and the Sun Valley Nut Company. We manufacture a range of products within the snacking and chocolate categories and have various manufacturing sites and offices across the UK and Ireland. Our goal is to create innovative and distinctive products that delight our customers. We are the UK & Irish division of Zertus GmbH, which has headquarters in Hamburg and over 2000 employee’s across Europe!
We're seeking an experienced IT support professional to join our group IT team. This is a brand new role, leading a team of two Service Desk Technicians to ensure the team provides an excellent IT service to employees across the Zertus group.
This role is Monday - Friday, 08:30 - 16:30 per day and is based at the Kinnerton Confectionery offices in Fakenham, Norfolk.
Leading and developing the IT Service Desk team
Ensuring support processes are complied with
Resolving incidents and service requests
Purchasing IT equipment & IT asset management
Change, Release and Incident Management
Monitor tickets and calls
IT Knowledge Base administration
ITIL Service Desk experience (ITIL certifications preferred)
Customer Service Management
Methodical approach to problem solving
Good interpersonal skills
Enterprise level IT Technologies including Microsoft Office 365
An ability and desire to learn new technical skills
An ability to work as part of a team
Willing and able to travel including overnight stays and weekends to meet operational needs
Attractive company Pension scheme and life assurance scheme at x4 basic
Company paid Health Care Cash Plan via Paycare plus access to Paycare Perks for high street and retailer discounts
Hybrid working scheme
25 days annual leave + bank holidays
Holiday purchase scheme – purchase an additional 5 days leave per year
Charity fundraising and team events
One additional day paid leave for charity/community work
Discounts via our staff shops
Employee values wards
Referral bonus vouchers
Training and development opportunities
Free parking at all manufacturing sites/ offices
Access to London Hub space in Camden for home-workers
Ongoing commitment to our ESG strategy – protecting out people, communities and our planet
Access to Grocery Aid charity support
When you join Zertus, you will be based at one of our Humdinger, Kinnerton, Sun Valley or Lir Chocolates UK/ Ireland locations, unless your role is hybrid/ home based.
Our Locations: Hull, Heckington, Sherburn-in-Elmet, Fakenham, Bromborough, Navan (Ireland). We have a Hub Space in Camden, London for Hybrid/ Home Workers too.