Zertus UK & Ireland

IT Service Desk Team Leader

Posted Date 3 weeks ago(13/11/2023 11:25)
Job ID
2023-1165
# of Openings
1
Job Locations
UK-Norfolk-Fakenham
Category
Information Technology

Overview

IT Service Desk Team Leader

 

Who are Zertus? 

 

Zertus UK & Ireland is made up of Humdinger Foods, Kinnerton Confectionery, Lir Chocolates and the Sun Valley Nut Company. We manufacture a range of products within the snacking and chocolate categories and have various manufacturing sites and offices across the UK and Ireland. Our goal is to create innovative and distinctive products that delight our customers. We are the UK & Irish division of Zertus GmbH, which has headquarters in Hamburg and over 2000 employee’s across Europe! 

 

We're seeking an experienced IT support professional to join our group IT team. This is a brand new role, leading a team of two Service Desk Technicians to ensure the team provides an excellent IT service to employees across the Zertus group.

 

This role is Monday - Friday, 08:30 - 16:30 per day and is based at the Kinnerton Confectionery offices in Fakenham, Norfolk.

Responsibilities

  • Leading and developing the IT Service Desk team 

  • Ensuring support processes are complied with 

  • Resolving incidents and service requests  

  • Purchasing IT equipment & IT asset management 

  • Change, Release and Incident Management 

  • Customer Communications 

  • Monitor tickets and calls 

  • IT Knowledge Base administration  

Qualifications

Skills 

  • Team leadership 

  • ITIL Service Desk experience (ITIL certifications preferred) 

  • Customer Service Management 

  • Continuous Improvement 

  • Methodical approach to problem solving 

  • Technical aptitude 

  • Good interpersonal skills 

  • Well organized 

  • Enterprise level IT Technologies including Microsoft Office 365 

 

Behaviours 

  • Self confidence 

  • Honesty 

  • An ability and desire to learn new technical skills 

  • An ability to work as part of a team 

  • Willing and able to travel including overnight stays and weekends to meet operational needs

Rewards Benefits

  • Attractive company Pension scheme and life assurance scheme at x4 basic 

  • Company paid Health Care Cash Plan via Paycare plus access to Paycare Perks for high street and retailer discounts

  • Hybrid working scheme 

  • 25 days annual leave + bank holidays  

  • Holiday purchase scheme – purchase an additional 5 days leave per year 

  • Charity fundraising and team events 

  • One additional day paid leave for charity/community work

  • Discounts via our staff shops

  • Employee values wards

  • Referral bonus vouchers

  • Training and development opportunities 

  • Free parking at all manufacturing sites/ offices 

  • Access to London Hub space in Camden for home-workers 

  • Ongoing commitment to our ESG strategy – protecting out people, communities and our planet

  • Access to Grocery Aid charity support  

 

When you join Zertus, you will be based at one of our Humdinger, Kinnerton, Sun Valley or Lir Chocolates UK/ Ireland locations, unless your role is hybrid/ home based.  

 

Our Locations: Hull, Heckington, Sherburn-in-Elmet, Fakenham, Bromborough, Navan (Ireland). We have a Hub Space in Camden, London for Hybrid/ Home Workers too.  

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